Terms of purchase

Definitions and the seller

The Seller is UAB „Altaima“, which provides digital services on aboneta.com and in the Telegram bot @aboneta_bot. The Buyer is a natural or legal person placing an order. A Consumer is a Buyer who is a natural person buying a service for non-business purposes. A Service is a digital service shown on the order page (eSIM, VPN, mobile top-up, gift card, subscription, device setup, consultation). An Order is the Buyer's request to purchase a Service.

Seller details:

Seller: UAB „Altaima“

Company code: 124563218

VAT code: LT245632113

Registered office: Vaduvos g. 24-9, LT-02307 Vilnius

E-mail: info@aboneta.com

Phone: +37060388882

General provisions

The website aboneta.com and the Telegram bot @aboneta_bot are operated by UAB „Altaima“. Only digital services are sold: eSIM, VPN, mobile top-ups, gift cards, subscriptions (e.g. the “Я+” smart speaker subscription – annual plan only), device setup and consultations.

By placing an order the buyer confirms that they have read these terms, the privacy policy and the terms of return.

Ordering and payment

Prices are in euros. You can pay via Paysera (bank links or payment card; card data is processed by the payment service provider Paysera LT, UAB) or by bank transfer to UAB ALTAIMA, account LT21 7300 0101 3576 2333; when paying by transfer, put the order number (AB-…) in the payment details.

Please pay within 3 business days. An unpaid order is cancelled automatically after this period.

The contract is concluded when the payment confirmation is received.

Legal entities can enter in the order form: company name, company code and VAT code; once payment is received the VAT invoice is issued to the company and sent to the e-mail address given in the order.

Provision of the service

The service is activated or delivered within 15 min. of payment confirmation. If this does not happen in that time, contact us at info@aboneta.com – we will solve the problem or refund your money.

Delivery is electronic: the eSIM QR code, activation code or access details are provided on the order page and/or to the e-mail address or Telegram chat you gave.

Buyer's rights and obligations

The Buyer has the right to: receive full information about the Service, its price and the Seller before ordering; receive the paid Service within the terms and in the way set out in these rules; submit a complaint about poor quality or a Service not provided; as a Consumer, withdraw from the contract under the conditions of these rules and the law; claim a refund in the cases provided for in these rules.

The Buyer undertakes to: provide correct and complete contact details (especially the e-mail to which the Service is sent); pay the Order on time and in the stated amount; use the Service for its intended purpose and under the provider's terms; not pass Service access data to third parties where the Service terms forbid it; make sure before buying that their device or network suits the Service (e.g. eSIM support).

Seller's rights and obligations

The Seller has the right to: receive the price set for the Service; refuse or cancel an Order if the Buyer gave clearly incorrect data, did not pay within the deadline, or there are reasonable suspicions of fraud; change prices and the range of Services (changes do not apply to Orders already placed); temporarily suspend the website for maintenance.

If the ordered Service cannot be provided (e.g. the supplier no longer offers it or it cannot be activated), the Seller has the right to cancel the Order, informing the Buyer, and refunds the full amount received.

The Seller undertakes to: provide the paid Service within the terms stated in these rules; give correct information about Services and prices; handle complaints and refund money in the cases provided for in these rules; protect the Buyer's personal data under the privacy policy.

Right of withdrawal

A consumer has the right to withdraw from a distance contract within 14 days. For digital services this right is lost when the service has started with the consumer’s express consent and the consumer has acknowledged that they lose the right of withdrawal once it is activated (Directive 2011/83/ES, Art. 16(m)).

In the order form we ask you to confirm: “I agree that the service may start immediately, and I understand that once it is activated I lose the right to withdraw from the contract within 14 days. I have read the terms of purchase.”

Refunds

Money is refunded if a paid Service was not provided, could not be activated, or does not match its description and the problem could not be fixed. A Consumer has the right to withdraw from the contract within 14 days, except where the Service was started immediately with explicit consent and the right of withdrawal was lost on activation (see the section “Right of withdrawal”).

Money is refunded by the same method it was paid, within 14 days of the refund being confirmed. Detailed terms are on the page “Refunds and warranty” (/grazinimas-ir-garantija).

Liability

The Seller is responsible for providing the Service and for its conformity with the description. The Seller is not liable for failures of third parties (mobile operators, service providers, communication networks) that it cannot control, nor for losses caused by incorrect data supplied by the Buyer or improper use of the Service.

These provisions do not limit the Consumer's rights that cannot be limited under the laws of the Republic of Lithuania.

Dispute resolution

We aim to resolve all disputes by negotiation. A complaint can be sent to info@aboneta.com quoting the order number; we reply within 5 working days.

If a dispute cannot be resolved, the Consumer has the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) and/or to a court of the Republic of Lithuania in accordance with the law.

Final provisions

These rules are made and interpreted in accordance with the laws of the Republic of Lithuania in force. The law of the Republic of Lithuania applies.

The Seller may amend these rules; amendments apply to Orders placed after they are published on the website.

Version date of the rules: 2026-10-22.

Company details

• Seller: UAB „Altaima“
• Company code: 124563218
• VAT code: LT245632113
• Registered office: Vaduvos g. 24-9, LT-02307 Vilnius
• E-mail: info@aboneta.com
• Phone: +37060388882