Frequently asked questions
Will my phone work with an eSIM?
Before ordering, make sure that your phone supports eSIM and is not locked to a mobile operator. An eSIM cannot be moved to another phone.
How do I pay for my order?
Payment by bank transfer; the service is activated once the payment is received. Put the order number in the payment reference.
The payment reference is your order number (AB-…); you will get it, together with the other payment details, on the order page and by e-mail.
How long do I have to pay, and what happens if I miss the deadline?
Please pay within 3 business days. An unpaid order is cancelled automatically after this period — you will receive an e-mail about it.
When will I receive the service?
Pay by card and your eSIM arrives within seconds. We will send it by e-mail. If there is any delay, we will contact you ourselves.
Where can I see the status of my order?
Enter your order number on the status page — you will see the order status there.
The e-mail did not arrive or the e-mail address has a mistake. What should I do?
Write to info@aboneta.com or call +37060388882 and give your order number. If the address was wrong, the operator will correct it and send the e-mail again.
What is the guarantee and how are refunds made?
The terms are described on a separate page.
Can I buy as a company and get a VAT invoice?
Yes. In the order form enter: company name, company code and VAT code — the VAT invoice will be issued to your company.
Once we receive your payment we send the VAT invoice to the e-mail address you gave in the order. You can request it again on the order status page.