QR code not working: what to do

If the QR code cannot be scanned, try these options.

  1. Open the QR code on another screen (a computer or a second device) and scan it from there; a code shown on the same phone cannot be scanned.
  2. If scanning still fails, choose manual entry in the eSIM settings and type the SM-DP+ address and activation code from your order email.
  3. Make sure the phone is unlocked, supports eSIM and is connected to Wi-Fi.
  4. Important: install the eSIM before your trip while on Wi-Fi, and turn on data roaming only after you arrive. The QR code is single-use — do not try to install it twice.

All installation guides · Choose an eSIM destination

QR code not working: what to do — Aboneta